Customer Service Software to get all those excellent reviews
Streamline customer service and provide a positive experience at every point of contact. Say goodbye to clunky, disjointed support tools and hello to Sugar Serve.
Serve offers your customers a rich, branded service experience and a powerful, streamlined console for your support agents. Providing all the information you need to solve your customers’ problems from a single screen, Serve eliminates blind spots and allows your support professionals to focus on creating customers for life.
A Powerful, Process-Driven Support Solution
With out-of-the-box workflows for SLA management, ready-to-go reports and an easy-to-use self-service portal builder, Serve has everything you need to improve your service game and delight your customers.
Finally, a True 360-Degree View of Your Customers
Serve uses SugarCRM’s unique time-aware customer experience platform, allowing you to access the most relevant customer information and deeper insights to drive more informed decisions and faster resolution times.
Service Console
One place to know how your service team is doing
Your agents can find all the information they need to support the customer and be more productive. Sugar Serve provides a unified, high-performance work console.
Omnichannel Communications
It does not matter if it is email, voice, or support portal
Provide a service wherever your customers need it. Offer voice, chat, email, or portal communications using Serve’s SugarLive capabilities.
Case Routing
Do not leave any customer behind
With business rules for routing inbound cases and calls, you can be sure no customer will be left behind.
Are you looking to boost your sales? Is your team struggling with Customer Service?
Those are the things we can work out together!
Our work
How we helped someone like you!
We helped Crown and Caliber transform their procurement and sales process. If they can trust so you can!
Download Case Study
Online Retailer Gets Sales and Lead Funnels Moving Like Clockwork!
